If your DNP IAM Printer is beyond its limited warranty period (out-of-warranty) or not covered by one of our Extended Warranty or Advance Exchange service plans and it needs to be serviced, DNP IAM's depot repair facility in the USA will be pleased to repair it on a flat fee basis.

Flat fee pricing includes parts and labor to repair the Printer. It does not include ground shipping, applicable sales tax or international duties to return the Printer to end-users in the 48 contiguous United States and Canada.

Questions or Concerns may be addressed to DNP Customer Support at 1-855-367-7604. You can also E-mail: dnpsupport@dnp.imgcomm.com.

Thermal Print Head Limitation and Warranty Period

The warranty period begins on the date of purchase by Customer of this Printer as evidenced by a sales invoice or proof-of-purchase. This limited warranty is applicable to Customers who purchase and use the Printer in the 48 contiguous United States and Canada.